Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
You will need to install the app on your new mobile device and pair it with your smart transmitter. The
last 3 days of glucose data will be synced to the app on the new mobile device.
Talk to your health care professional if you are interested in having the sensor removed before being prompted by the system.
Certain app store requirements require mobile apps to provide users with the ability to initiate account deletion.
Tetracyclines may falsely lower Sensor glucose readings. Always test your glucose with your blood glucose meter if you are taking tetracyclines
In extreme temperature, the system will present a High Sensor or High Transmitter Temperature Alert. Once the condition changes back to normal operating range, the system will display glucose values again.
Transmitter:
An alert appears every 20 minutes when your smart transmitter temperature is too high.
No glucose reading is displayed until the smart transmitter temperature is within normal operating conditions.
Reduce the smart transmitter temperature by moving to a cooler environment. Once the smart transmitter temperature is below 42 °C (108 °F), it will resume displaying glucose values.
You may temporarily remove the smart transmitter to cool it down. Once the smart transmitter is back to a lower temperature, be sure to replace it over the sensor.
Sensor:
The High Sensor Temperature Alert will appear every 20 minutes when the sensor temperature is too high. No glucose reading is displayed until the sensor temperature is within normal operating conditions. Go to a cooler environment to reduce the sensor temperature. Briefly remove the smart transmitter while the sensor temperature cools to between 26 - 40° C (81 - 104 °F). Then put the smart transmitter back on to start receiving glucose values again from the sensor. When you place the smart transmitter back on the sensor site, it may take up to 10 minutes for sensor communication to re-start and for glucose readings to appear in the app.
There are three ways to check battery status:
- Tap Menu > About > My Transmitter. Scroll down to the Battery Level line that indicates amount of battery power left.
Note that the values are ranges. E.g., 65% indicates that the battery is between 65% and 35%. Examples of range increments are: 100%, 65%, 35%, 10% and 0%.
- Check the battery symbol in the upper right corner on the MY GLUCOSE screen. A red battery icon indicates the smart transmitter battery is empty.
- Power ON the smart transmitter. Press and release the smart transmitter power button. An orange LED on the smart transmitter indicates low battery (10% or less power remaining). A green LED indicates the battery is at least 10% charged.
Note that the values are ranges. E.g., 65% indicates that the battery is between 65% and 35%.
Still have questions?
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The Eversense® E3 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to 180 days in persons with diabetes age 18 and older. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are still required for calibration primarily one time a day after day 21, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense E3 CGM System is a prescription device; patients should talk to their health care provider to learn more.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense E3 Continuous Glucose Monitoring, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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